Business Service Mapping

Business ServiceMarlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. Telkom Solution offers a Digital Tourism Solution, an answer to all travelling needs, in which tourists can easily connect themselves with travel agents, car rental providers, hotels, and attractions in their destination. Customers who wish to run Microsoft 365 Business in their organization must be running Windows 7, 8.1, or 10 Pro on their current desktops. Current Windows 10 Pro PCs should be running Creators Update if they have not already done so.

In Agile organisations, external partners are often treated as suppliers instead of partners, not recognising the opportunities they could potentially bring to their teams. In faster changing and complex environments, it will become a competitive advantage for companies to have fast access to an ecosystem of trusted partners with matching values and a fast contribution to goals. Join us this Friday as Mirko Kleiner will discuss what businesses could learn from startups in how they work with external suppliers.

The benefits of adopting a BSM approach will vary for different organisations, but typically include improved relationships with customers, suppliers and colleagues; service quality improvements; cost reductions through improved efficiency; and a reduction in service outages and the impact of outage.

BASF Business Services GmbH is a wholly-owned group company of BASF SE, whose service portfolio ranges from managing and operating supply chain and logistics, designing and optimizing business processes throughout the value chain to the consulting, development and operation of IT systems. 1,700 of the approximately 2,000 employees work at the Ludwigshafen site (as of December 31, 2016). BASF Business Services, whose headquarters are located in the south of Ludwigshafen, has 14 sites in Europe. The BASF subsidiary is certified according to the international quality management standard ISO 9001:2008 and through BASF SE is certified according to the international information security management standard ISO 27001:2013.

Additionally, newer technologies such as service-oriented architectures (SOA), virtualization , cloud computing , portal frameworks , grid architectures , and mashups within an organization make troubleshooting and monitoring of business services very difficult. 5 A single business process or service may be supported by a number of composite applications, all of which could be dependent on a diverse set of distributed computing and communications elements. 6 An isolated issue anywhere in this complex web may impact one or more tasks in the business process. Traditional network management systems and technology-centric monitoring approaches are incapable of determining the business impact of an issue in such a complicated infrastructure environment. This has given rise to application performance management and the real user monitoring (RUM) technology that now monitors the end user experience (EUE) in real-time.