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Business ServiceMarlin is the preeminent provider of credit products and services to small businesses nationwide, delivering exceptional value and service to our customers, creating a rewarding environment for our employees and generating superior returns for our shareholders. At Blue Turtle, our Business Service Management (BSM) division embarks on a partnership with your enterprise to provide a strategic approach and methodology that will align your IT service delivery requirements. Tricor has been instrumental in providing services to over 40% of the global fortune 500 companies.

RICOH Lease Administration Services can continue to help customers reap benefits after the initial implementation. As leases often experience frequent turnover, a continued subscription helps companies maintain compliance, as well as continue to drive increased visibility into procurement processes. Through this ongoing partnership with Ricoh, businesses can be assured the cumbersome lease management process is managed with a strategic, holistic approach.

Money may receive compensation for some links to products and services on this website. Offers may be subject to change without notice. Horizontal Solution is integrated services that can be adopted by all industries because it does not require specific adjustments. Besides its effectiveness, you also can save the cost of productivity improvements of the company.

Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

Results: The ÖBB is facing a lot of the current challenges with missing standardization, the complexity and measurement of service quality. This is solved by empowerment and digitalization of all possiblities for procurement. E.g. simple products and services below €5k are mostly automized from request till monitoring. In area of procurement of business- or more complex services the success criterias are standardization (e.g. of roles), x-functional teams, transparency, communication, measurability and development. So has the ÖBB developed and establish an internal academy and a support organization for anyone involved in procurement. That’s why procurement is now well known in the organization and introduced in more complex procurements much earlier. That leads to a more professional, more innovative, more quality and faster contracting with more savings.