Rapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. The benefits of a service-aligned approach to IT operations seem obvious. With a shift in emphasis to a business services perspective, we as an industry can go much further so that IT delivers on the promise of partnering with the business, speaking the same language as the business, and becoming a real bottom-line contributor to business results.
The change management process is another area where a services approach brings a lot of positive benefits. The ability to compare current and previous configurations makes it easy to see newly added or modified applications, supporting infrastructure, and their respective interconnections. The Change Advisory Board (CAB) is empowered to understand the implications of proposed changes and to validate that the scope of proposed changes, and the â€˜bleed’ from those changes, are well-understood.
Adam Smith ‘s book The Wealth of Nations, published in Great Britain in 1776, distinguished between the outputs of what he termed “productive” and “unproductive” labor. The former, he stated, produced goods that could be stored after production and subsequently exchanged for money or other items of value. The latter, however useful or necessary, created services that perished at the time of production and therefore did not contribute to wealth. Building on this theme, French economist Jean-Baptiste Say argued that production and consumption were inseparable in services, coining the term “immaterial products” to describe them.
As one of the leading business process services companies, it is this very ethos that we strive to live up to, each day at Conneqt Business Solutions. The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add value to our lives as much as they are challenging to manage and stay up-to-date with.
Now leading organisations are taking the next step. Instead of operating numerous shared service centres and managing outsourcing vendors independently, they are implementing Global Business Services (GBS), providing integration of governance, locations and business practices to all shared services and outsourcing activities across the enterprise.